Books can be viewed as tools, as their knowledge can be learned and applied
to the work environment. The problem in choosing books is sometimes in knowing
which books to read. In order to make this bibliography more of a toolkit, the
titles are briefly annotated with a bias towards their 'tool' content.
There is a deliberate bias towards books, rather than papers, as these tend to
be more accessible. The few papers referenced occurs where no book on the tool
was known. The books are a mixture of UK and USA publications.
Roger B. Ackerman, Roberta J. Coleman, Elias Leger and John C. MacDorman,
Process Quality, Management and Improvement Guidelines, AT&T, 1987
The AT&T book on quality improvement, giving details of their improvement
process, plus descriptions of a number of tools.
John Adair, Effective Teambuilding, Pan, London, 1986
A clear book about making teams work, including discussion of various role types
found in groups.
James L. Adams, Conceptual Blockbusting, A Guide to Better Ideas, W. H. Freeman
and Co., San Francisco, 1974
An original book, describing various approaches to creating new ideas.
Michael Argyle, The Psychology of Interpersonal Behaviour, Penguin, London, 1983
An academic but readable book on the basics of how people and groups
Tetsuichi Asaka and Kazuo Ozeki (eds), Handbook of Quality Tools, Productivity
Press, Cambridge, MA, 1990
Detailed descriptions of how to use the first seven and five of the second seven
tools, plus examples and discussions on general quality improvement.
Ralph Barra, Putting Quality Circles to Work, McGraw-Hill, NY, 1983
A broad description of quality circles, including an appendix with brief
descriptions of a number of tools.
Victor R. Basili and H. Dieter Rombach, The TAME Project, IEEE Transactions on
Software Engineering, Vol. 14, No. 6, June 1988, pp. 758-753.
Discusses an approach to improvement that includes the 'goal-question-metric
paradigm' as a method of determining measures through questioning objectives.
R. Meredith Belbin, Management Teams, Why They Succeed or Fail,
Butterworth-Heinemann, Oxford, 1981
A classic study, identifying different personality types how they afffect a
Barry Boehm, Software Risk Management, IEEE Computer Society Press, 1990
A comprehensive collection of papers on risk management put together into an
overall framework. Although aimed at software projects, much is applicable in
many other situations.
Michael Brassard, The Memory Jogger Plus+, Goal/QPC, Methuen MA, 1989
A very practical book on how to use the second seven tools, including several
worked examples per tool. Includes the original Memory Jogger as an appendix,
which summarises the first seven and some other tools.
Tony Buzan, Use Your Head (third edition), BBC, London, 1989
Describes some learning and problem solving tools, with a good description of
Wallace Clark, The Gantt Chart (third edition), Pitman, London, 1952
Contains a wealth of detail on the Gantt Chart, including many variations on its
Barrie G. Dale (ed.), Managing Quality, Prentice Hall, Hemel Hempstead, 1994
A large book covering many areas of quality, including summaries of many tools
and a chapter on FMEA.
Edward DeBono, The Use of Lateral Thinking, Pelican, Harmondsworth, UK, 1967
One of the classic books on creative thinking, it describes a 'sideways'
approach to problem solving.
Edward DeBono, Lateral Thinking for Management, Pelican, Harmondsworth, UK, 1971
An update of his ideas on lateral thinking, with a range of techniques for using
it. Includes a detailed description of brainstorming.
W. Edwards Deming, Out of the Crisis, Cambridge University Press, UK, 1982
The classic book from 'the father of modern quality' covers his 14 points for
management, and includes numerous examples of his statistical approach.
Michael Doyle and David Straus, How to Make Meetings Work, Jove, NY, 1976
A detailed book on running meetings, including the use of a faciliatator.
Norbert L. Enrick, Quality, Reliability and Process Improvement (eighth
edition), Industrial Press, NY, 1985
Has a strong manufacturing and statistical bias, but also briefly discusses some
other 'group' tools, including process flow diagrams and fault tree analysis.
Armand Feigenbaum, Total Quality Control (third edition), McGraw Hill, NY, 1986
One of the very original books on total quality, first published in 1951. It
describes the use of many tools in its 800+ pages,.
Arlene Fink and Josephine Kosecoff, How to Conduct Surveys, Sage Publications,
Beverley Hills, 1985
A readable book on surveys, covering measurement and analysis in detail, but
without using complex mathematics.
Roger Fisher and William Ury, Getting to Yes, Business Books, London, 1981
An excellent book on collaborative negotiation which includes a good description
Timothy R. V. Foster, 101 Ways to Generate Great Ideas, Kogan Page, London, 1991
Full of simple tricks and tips to keep the mind out of the rut and focused on
different and divergent thinking.
Dave Francis, Effective Problem Solving, Routledge, London, 1990
A book on solving general management-type problems. Has a chapter each on
setting objectives and setting measures.
Milo Frank, How to Run a Successful Meeting in Half the Time, Corgi, London,
A terse book full of tips on how to make meetings work. The title implies a
common complaint - that our meetings tend to be very unproductive.
Howard S. Gitlow, Planning for Quality, Productivity and Competitive Position,
Dow Jones-Irwin, Homewood, IL, 1990
Describes the second seven tools, plus a few others, especially within the
context of the Deming approach to quality. Includes a chapter on teaching them
William J. J. Gordon, Synectics, Harper and Row, NY, 1961
The original book on synectics, an alternative to Brainstorming.
Eugene L. Grant and Richard S. Leavenworth, Statistical Quality Control (fifth
edition), McGraw Hill, NY, 1980
A classic book, first published in 1946, which covers Control Charts and
sampling in great detail.
Morris Hamburg, Statistical Analysis for Decision Making, Harcourt, Brace and
World, NY, 1970
Describes the mathematics behind a number of tools, including Decision Trees,
Scatter Diagram and variation.
Gerald Hoinville, Roger Jowell and Associates, Survey Research and Practice,
A practical book on conducting Surveys, including details on building
questionnaires, conducting interviews and postal surveys.
International Labor Organization, Introduction to Work Study (Third Edition),
International Labor Organization, Geneva, 1979
A detailed book on Work Study, first published in 1957. Includes many examples
and variations on String Diagrams and Flow Process Charts.
W. Grant Ireson and Clyde F. Coombs, Jr, Handbook of Reliability Engineering and
Management, McGraw Hill, NY, 1988
A comprehensive book on reliability, including a chapter on failure analysis
which gives detailed descriptions of FMEA and FTA.
Kaoru Ishikawa, Guide to Quality Control, Asian Productivity Organisation,
A classic book on the first seven tools, it discusses many variations not seen
Dean Juniper, Successful Problem Solving, Foulsham, Slough, 1989
A comprehensive collection of tools for creative problem-solving, including
unusual-sounding methods such as 'Zwicky's Morphological Method' and 'Simberg's
Joseph Juran, Frank Gryna and R. S. Bingham (eds), Quality Control Handbook
(third edition), McGraw Hill, NY, 1979
One of the classics of quality, originally published in 1951. Contains clear and
detailed descriptions of statistical tools, from Control Charts to Response
Joseph Juran, Juran on Planning for Quality, The Free Press, 1988
An important book from one of the key quality masters, describing a number of
tools and including the development of a 'spreadsheet' which is very similar to
Charles Kepner and Benjamin Tregoe, The New Rational Manager, John Martin,
Describes the Kepner-Tregoe method of problem solving, which includes the use of
several table-based tools, including variations on the Matrix Diagram and the
Bob King, Better Designs in Half the Time (third edition), GOAL/QPC, Methuen,
A book on the details of Quality Function Deployment, including descriptions of
other tools that may be used in the overall QFD process, such as Force-Field
Philip Kotler, Marketing Management, Analysis, Planning and Control (sixth
edition), Prentice Hall, Englewood Cliffs, NJ, 1988
A popular marketing textbook, describing many of the classic marketing
techniques, including surveys and creative methods for identifying new products.
N. Logothetis, Managing for Total Quality, Prentice Hall, 1992
Describes a number statistical methods, including Control Charts and Design of
Experiements (including Taguchi's approach).
P. Lyonnet (Trans. Jack Howlett), Tools of Total Quality, Chapman Hall, 1991
Describes statistical methods for use in quality, with a fairly strong
John Marsh, The Quality Toolkit, IFS, Bedford, UK, 1993
A book describing a quality improvement framework, along with brief descriptions
of many tools.
James Martin and Carma McClure, Diagramming Techniques for Analysts and
Programmers, Prentice Hall, Englewood Cliffs, NY, 1985
A broad collection of tools used in computing for graphically describing
Laurence D. Miles, Techniquse of Value Analysis and Engineering, McGraw Hill, NY,
A detailed book on Value Analysis and Value Engineering from the originator of
Shigeru Mizuno (ed), Management for Quality Improvement (the 7 new QC tools),
Productivity Press, Cambridge, MA, 1988 (Original Japanese publication in 1979)
A definitive description of the second seven tools, translated from the
P. G. Moore and H. Thomas, The Anatomy of Decisions, Penguin, London, 1988
Discusses decision trees in detail, without using too much mathematics.
Desmon Morris, Manwatching, Triad Panther, St. Albans, 1977
A classic book on body language, showing how observation can help communication.
Includes discussion of differences in international signals.
John Oakland and Roy Followell, Statistical Process Control (second edition),
Butterworth-Heinmann, Oxford, 1990
A clear description of statistical tools, readable by non-mathematicians too.
John Oakland, Total Quality Management (second edition), Butterworth-Heinmann,
A practical and wide-ranging book on TQM which includes brief descriptions of a
large number of quality tools, including the second seven tools.
Patrick D. T. O'Connor, Practical Reliability Engineering (third edition),
Wiley, Chichester, 1991
A handbook for reliability engineering, including descriptions of FTA and FMEA.
A. N. Oppenheim, Questionnaire Design and Attitude Measurement (second edition),
Pinter, London, 1992
A wide-ranging and readable book on questionnaires and surveys, with a focus on
finding people's views and analysis of the results.
Alex Osborn, Applied Imagination, Charles Scribner and Sons, NY, 1957
The orginal book on brainstorming.
Mal Owen, SPC and Business Improvement, IFS, Kempston, 1993
A readable book on the use of SPC in service industries, including many actual
examples of use. Covers the first seven tools, but with a strong focus on
Meilir Page-Jones, The Practical Guide to Structured Systems Design, Yourdon
Press, NY, 1980
A book on software systems design, describing Data Flow diagrams in detail.
Meilir Page-Jones, Practical Project Management, Dorset House, NY, 1985
A readable book about software project management, including descriptions of
Gantt Chart, Activity Network and some Table-based tools.
Sidney J. Parnes and Harold F. Harding (eds), A Source Book for Creative Problem
Solving, Charles Scribner and Sons, NY, 1962
A collection of methods for idea generation, including brainstorming and others.
Allan Pease, Body Language, Sheldon Press, London, 1981
A well-illustrated book on the unspoken language of the body. Useful for better
understanding when verbal communication is not enough.
Allan Pease and Alan Garner, Talk Language, Simon and Schuster, London, 1985
Describes the 'inner meaning' of verbal communication which may be useful in
Surveys and other interpersonal situations.
R. A. Radice, N. K. Roth, A. C. O'Hara Jr. and W. A. Ciarfella, A Programming
Process Architecture, IBM Systems Journal, Vol. 24, No. 2, 1985, pp. 79-90
Describes an approach to programming, including use of the ETVX paradigm.
J. Geoffrey Rawlinson, Creative Thinking and Brainstorming, Gower, Farnborough,
A detailed book on brainstorming, including 'tricks of the trade' and several
variations such as Attribute Listing and Morphological Analysis.
Michael Ray and Rochelle Myers, Creativity in Business, Doubleday, NY, 1989
Based on a dramatic university course, this book includes many techniques for
promoting creative thinking, from 'destroying judgement' to yoga and zen.
E. B. Raybould and A. L. Minter, Problem Solving for Management, Management
Publications, London, 1971
A book about problem solving within a method study framework. It discusses many
tools and techniques of the work study discipline, including chapters on
analytical and creative approaches.
Mike Robson, Problem Solving in Groups, Gower, Aldershot, 1993
A book focused primarily on group problem solving, with a problem-solving
framework and descriptions of several tools, including Brainstorming and several
of the first seven tools.
T. G. Rose, Business Charts, Pitman, London, 1957
Not a recent book, but contains a wealth of detail on various Bar Charts and
Ranjit Roy, A Primer on the Taguchi Method, Van Nostrand Reinhold, NY, 1990
Describes Design of Experiments, particularly from the Taguchi viewpoint, in
Peter R. Scholtes, The Team Handbook, Joiner, Madison WI, 1988
A practical and readable book on using teams in quality improvement, based on
Deming's approach to quality. It contains a chapter covering the first seven
Marvin E. Shaw, Group Dynamics (third edition), McGraw Hill, NY, 1981
A detailed and academic book about how people work together in small groups,
including sections on personalities, group goals and problem-solving groups.
Shigeo Shingo, Zero Quality Control: Source Inspection and the Poka-yoke System,
Productivity Press, Stamford, 1986
A classic book which covers mistake-proofing, from the modern originator.
Madhav Sinha and Walter Willborn, The Management of Quality Assurance, Wiley, NY,
An extensive textbook on quality. It has a management bias, but also covers
lower level detail, such as the use of statistics, and discusses basic tools.
Kiyoshi Suzaki, The New Manufacturing Challenge, Free Press, NY, 1987
Describes a number of tools and techniques aimed at the manufacturing
environment, including Poka-Yoke, Kanban and Process Analysis.
Geoff Vorley, Quality Assurance Management, Whitehall Communications, Mainstone,
The book of the UK Institute of Quality Assurance's Quality Management
examination, including descriptions of many different tools.
Harrison M. Wadsworth Jr., Kenneth S. Stephens and A. Blanton Godfrey, Modern
Methods for Quality Control and Improvement, Wiley, NY, 1986
A detailed textbook including descriptions and variations of many statistical
and graphical tools. It also includes a section describing basic statistics.